Case Study - Transforming Government Digital Services

Overview

Our partnership with the UK Government Digital Service (GDS) has been a transformative journey in optimizing digital services for the nation. As the primary website for the UK Government, we recognized the critical role it played in delivering essential information and services to citizens.

Our collaboration involved a range of key initiatives:

• Frontend Direction and Development: We undertook the task of enhancing the frontend of the UK Government's primary website, making it more user-friendly and accessible.

• Communities of Practice: We played a pivotal role in setting up and running Communities of Practice, fostering collaboration and knowledge-sharing among government teams.

• Diversity Networks: We established Diversity Networks to promote inclusivity and diversity within the government's digital operations.

• OKR Implementation: We implemented Objectives and Key Results (OKRs) to drive alignment and effectiveness across various digital initiatives.

• Brexit Helper: We provided assistance and resources to navigate the complexities of Brexit, ensuring a smooth transition.

• COVID-19 Response: Our collaboration during the COVID-19 response involved managing a high-traffic website with 23 million daily views, delivering critical information to the public.

• Digital Marketplace: We revolutionized digital procurement through the Digital Marketplace, streamlining the acquisition of digital services and solutions.

• UK Government Content Publishing Software: We developed and optimized content publishing software to facilitate efficient content management and dissemination.

What We Did